IT Quality Assurance Analyst II; Remote

The Quality Assurance (QA) Analyst II is responsible for performing independent quality assurance testing and validation activities to ensure the effectiveness, accuracy, and reliability of business and technology solutions. This role develops and executes test strategies, test plans, and test cases while identifying issues, trends, and gaps within applications, processes, and programs. The QA Analyst II provides objective assessments of systems, policies, and procedures and communicates findings, recommendations, and risks to project teams and management.

The QA Analyst II collaborates closely with business, project, and development teams to coordinate testing activities, ensure testing environments meet requirements, and support successful project delivery. This position also contributes to testing process improvements, defect management, quality metrics reporting, and mentoring less experienced team members.

Duties & Responsibilities:

• Develop, maintain, and execute test plans, test cases, test scripts, and testing strategies based on business requirements, functional specifications, and user stories.
• Perform functional, integration, regression, user acceptance, and manual testing activities to validate system functionality and business processes.
• Document, track, and retest defects to ensure issues are resolved according to established quality standards.
• Participate in defect triage meetings and project status reviews, providing analysis and recommendations related to testing results and defect trends.
• Evaluate test environments and test data requirements to ensure readiness for testing activities.
• Validate compliance with established testing standards, methodologies, and best practices.

• Partner with project managers, business analysts, developers, and stakeholders to develop testing timelines, schedules, and resource plans.
• Coordinate testing activities across multiple teams and projects to support successful implementation efforts.
• Assist in developing project-level QA strategies and contribute to enterprise testing standards and procedures.
• Support testing leads by facilitating test meetings and defect reviews when necessary.

• Source, compile, analyze, and interpret testing data to identify trends, quality gaps, and opportunities for improvement.
• Monitor testing metrics and key performance indicators (KPIs), providing regular status updates to management and project stakeholders.
• Prepare and communicate test execution summaries, defect reports, risk assessments, and quality findings.

• Identify and assess risks associated with system changes, business processes, and technology implementations.
• Contribute to risk mitigation efforts through comprehensive testing and quality validation practices.
• Recommend process improvements that enhance testing effectiveness, efficiency, and overall product quality.
• Support continuous improvement initiatives through root cause analysis and lessons learned activities.

• Provide guidance and mentoring to junior QA analysts and testing team members.
• Share testing knowledge, best practices, and quality standards across the team.
• Lead testing-related meetings, walkthroughs, and knowledge-sharing sessions as assigned.
• Serve as a subject matter resource for testing methodologies, defect management, and quality assurance processes.

• Experience creating and executing comprehensive test plans, test cases, and test scripts.
• Knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) methodologies.
• Experience with defect tracking…