Business Integration Testing Sr. Advisor, Individual Dental Operations - Cigna Healthcare - Remote

The Business Integration Testing Senior Advisor provides strategic leadership and subject-matter expertise for user acceptance testing, business integration testing, test automation, renewal communications quality, and operational readiness within Individual Dental Operations. This role establishes comprehensive testing strategies, defines scope and objectives, and ensures business, vendor, and technology solutions meet established requirements and acceptance criteria. The Senior Advisor leads complex testing initiatives across multiple platforms and external partners, identifies opportunities to expand automation, and guides the development and execution of automated testing solutions.

The position serves as a trusted advisor to business leaders, Product Owners, technology teams, and vendor partners by evaluating testing risks, managing critical defects and dependencies, and providing recommendations that support informed readiness decisions. The role also leads annual renewal communications testing and quality validation, including defect management and onsite print-vendor audits. Through extensive testing expertise, institutional knowledge, and cross-functional leadership, the Senior Advisor helps ensure Individual Dental solutions and communications are accurate, compliant, operationally ready, and positioned to deliver a positive customer experience.

Business Integration Testing Strategy and Leadership Establish comprehensive user acceptance testing and business integration testing strategies, including testing scope, objectives, methodologies, timelines, resource requirements, and acceptance criteria. Translate business requirements into end-to-end testing scenarios and test cases that validate critical business workflows, customer experiences, and operational outcomes. Lead complex UAT, integration, regression, release, and operational readiness testing across internal systems, vendor solutions, and external partner platforms.

Provide strategic direction and guidance to testing resources, ensuring test cases are executed accurately, consistently, and in alignment with established requirements. Lead test-effort estimation, workload prioritization, contingency planning, and impact analysis for major business initiatives. Plan and coordinate test-data requirements and setup activities to ensure readiness before test execution begins. Evaluate testing outcomes and provide recommendations to business leaders, Product Owners, technology teams, and vendor partners regarding solution quality and operational readiness.

Establish and promote consistent testing standards, practices, documentation, and controls across assigned initiatives.

Define the automation strategy for business integration testing, including identifying, evaluating, and prioritizing opportunities to automate rate, benefit, and other repeatable testing activities. Assess automation opportunities based on business risk, testing volume, complexity, repeatability, anticipated benefits, and implementation effort. Estimate the level of effort required to design, build, maintain, and execute automated testing solutions. Lead the design and development of automated UAT scripts and tools that align with business requirements and established testing objectives.

Oversee the development and implementation of automation solutions, coordinating activities across business, technology, vendor, and testing resources. Execute or oversee automated rate and benefit testing across multiple external partner platforms. Validate automated testing results, investigate exceptions, and ensure identified issues are documented, prioritized, and resolved. Maintain and enhance automation tools and scripts to support changing products, benefits, rates, business requirements, and technology platforms.

Use automation to increase testing capacity, consistency, accuracy, efficiency, and repeatability while reducing manual effort and operational risk. Evaluate additional opportunities to apply automation, analytics, and emerging capabilities to improve testing effectiveness and operational readiness.

Lead annual testing and quality-validation activities for Individual Dental renewal communications. Develop the testing strategy, scenarios, quality criteria, and validation approach for renewal letters and related customer communications.…