Quality Assurance Specialist, Member Intake; Remote
Ada, Pontotoc County, Oklahoma, 74821, USA
Listed on 2026-10-13
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Quality Assurance - QA/QC
Legal Shield is seeking a Quality Specialist for the Member Intake team to drive QA excellence across live calls, audits, and coaching. You will partner with the Training and Quality Manager to onboard new hires and uplift agent proficiency, confidence, and consistency of the member experience nationwide.
This hands-on role covers call audits against the QA scorecard, providing objective feedback, and surfacing trends to leadership.
We are looking to fill the Quality Assurance Specialist, Member Intake (Remote) position at Pre-Paid Legal Services, Inc. in Ada, OK, United States.
All applications are reviewed carefully by our team.
The position is based in Ada, OK, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 43.000 - 65.000.
This role offers the option to work remotely.
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