Aftersales and Quality Control Coordinator

Aftersales and Quality Control Coordinator

LOCATION: Aylesford, Kent, Office based

WORKING HOURS: 8.00am – 4.30pm

CONTRACT: Full-time, Permanent

We're looking for a Aftersales and Quality Control Coordinator to join our growing team at Pineapple.

This is an exciting opportunity to become part of an award-winning business where you'll play an important role in supporting our continued success. If you're passionate about delivering great results, enjoy working collaboratively and are looking for a company that genuinely values its people, we'd love to hear from you.

We’re looking for an organised and customer-focused Aftersales & Quality Control Executive to manage warranty claims, coordinate repairs and support quality control activities. You’ll handle customer enquiries, product inspections and related administration, ensuring everything is managed accurately and efficiently. Working closely with the Quality Control & Compliance Supervisor, you’ll play an important role in delivering excellent customer service and maintaining high product quality standards.

• Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met.
• Maintain orders using our Operating Management System.
• Liaise with sales teams across all international offices as required.
• Liaise with the relevant teams across the business to arrange the collection and delivery of products.
• Liaise with the relevant teams to plan the works to be completed, ensuring all additional consumables such as fabric, is ordered.
• Weekly reporting on the work that has been planned and further work scheduled.
• Escalate recurring quality or service issues to the Quality Control & Compliance Supervisor and support the implementation of agreed corrective actions.
• Occasional customer site visits to carry our repairs as necessary.
• Assist with upholstery teams as required.

• Opening pallets and products to complete a physical inspection, recording any issues and defects.
• Move rejected items into the quarantine area within the warehouse.
• Communicate inspection findings to suppliers and maintain records of actions and responses.
• Support the Quality Control and Compliance Manager to maintain Health and Safety across the business.
• Record and elevate any identified process gaps or non-conformances to the Quality Control & Compliance Supervisor.
• Carry out other tasks associated to your role that might not be listed.

You’ll keep warranty and repair activity running smoothly, respond to customers promptly, and ensure quality issues are identified, recorded and resolved efficiently.

• Ideally you have worked in the furniture industry and have upholstery experience, but this is not essential.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Previous experience working in an Administrative/Customer Support position.
• There will be an element of physical work therefore you must be willing and able to complete this, manual handling training will be provided.
• Confident, pro-active, approachable and happy to turn your hand to anything required.
• Practical and commercially minded.
• Hardworking, conscientious and take pride in your work.
• Analytical, with meticulous attention to detail.
• Excellent written and verbal communication skills.

• We’re proud to be recognised as one of The Sunday Times Best Places to Work for three consecutive years) – and we work hard to make sure our people genuinely feel it
• Competitive salary and a discretionary annual bonus
• 15 work from home days per year
• Pension scheme
• Healthcare Cash Plan –…