Quality Systems Manager

We are Proud to be SJE!

At SJE
, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Quality Systems Manager to support our CLT division. This role will work out of our Detroit Lakes, MN location.

Detroit Lakes is the home office for SJE and is the leading manufacturer of our liquid level control products, including pump control panels, alarm systems, float switches, and level monitoring solutions. Our SJE Rhombus brand is a leading provider of liquid level control products and pump control solutions for the water, wastewater, and sewage industries across residential, commercial, municipal, industrial, and agricultural sectors.

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As our Quality Systems Manager
, you will develop, implement, and continually improve quality systems across our Standard Products Group. Your work will improve corporate quality performance, increase customer satisfaction, simplify processes, reduce costs, and ensure our products, processes, and services meet or exceed customer and regulatory expectations.

You will lead the Quality team and Documentation/Engineering Support Specialist, oversee the regulatory management system and partner with Production, Sales, Customer Service, Technical Support, Engineering, suppliers, and customers to drive improvements, resolve quality concerns, and support operational and product excellence.

In this role, you will:

• Lead investigations, root-cause analysis, and corrective actions related to customer complaints, supplier issues, nonconformances, and liability claims
• Lead cross-functional product-recall activities, when required
• Partner with customer quality and engineering teams to identify critical product features and evaluate design manufacturability
• Recommend product specification and tolerance changes when needed to support cost-effective production
• Promote quality-at-the-source practices and the use of statistical, lean-manufacturing, and continuous-improvement tools
• Maintain the quality manual and controlled-document system
• Collect, analyze and report quality data from Standard Products locations
• Manage monthly quality metrics, identify trends, and present findings and recommendations to the management-review team
• Develop and sustain effective quality programs for tracking, analysis, reporting, and problem-solving
• Plan and conduct internal audits, prepare audit reports, and ensure follow-up actions are completed
• Maintain processes and responsibility matrices for regulatory compliance, including mercury restrictions, conflict-minerals reporting, and California Proposition 65
• Provide direction for inspection plans and acceptance criteria
• Develop and deliver quality training programs; report training activities and effectiveness to management
• Sustain management systems related to supplier performance, operational excellence, product excellence, and quality reporting
• Supervise, coach, and develop assigned staff
• Collaborate with cross-functional and international teams to improve processes, close corrective actions, and strengthen customer satisfaction

To succeed in this role, you will have:

• Six or more years of manufacturing experience
• Quality systems experience in a manufacturing environment
• Experience supervising, coaching, and developing employees
• Strong knowledge of quality management systems and document-control systems
• Experience managing customer and supplier quality relationships
• Experience leading continuous-improvement and corrective-action…