Remote Call Center Quality Assurance Analyst
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-10-20
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, IT QA Tester / Automation, Quality Control - QC Analysts/Managers
Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program. You will monitor and evaluate customer interactions to help ensure accuracy, compliance, and a consistent customer experience across our contact center operations.
You will analyze quality results, identify performance trends, participate in calibration sessions, and partner with Quality, Operations, and Training teams to help strengthen service delivery.
We are looking to fill the Remote Call Center Quality Assurance Analyst position at Remote Fetch in West Sacramento, CA, United States.
Learn more about the Remote Call Center Quality Assurance Analyst role in the description above.
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