Remote Emergency Response QA Specialist
Town of Florida, Montgomery County, New York, USA
Listed on 2026-10-20
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Quality Assurance - QA/QC
ITCON Services is seeking a Contact Center Quality Evaluator for its 2026 Emergency Response Contact Center Team. This short-term seasonal, fully remote position requires a US citizenship and a detail-oriented, communicative professional with QA experience in contact centers.
You will review agent interactions across calls, chats, and emails, provide constructive feedback, and help drive improvements in SLA, CSAT, and AHT metrics through coaching and training initiatives.
We invite applications for the Remote Emergency Response QA Specialist position located in Town of Florida, NY, United States.
Learn more about the Remote Emergency Response QA Specialist role in the description above.
We appreciate your interest in this position.
Join ITCON Services and contribute to our ongoing work.
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