Remote QA Auditor — Government Programs

Summary

This position is a full-time remote Quality Assurance (QA) Auditor position working for Loyal Source Government Services (LSGS). The QA Auditor is responsible for conducting independent, corporate level objective assessments of program and site operations to ensure compliance with contractual and Performance Work Statement (PWS) obligations, industry standards, and key performance indicators (KPIs). This role requires observing and analyzing operational processes and reporting findings to program and LSGS leadership in support of creating forecast projections of quality performance and customer satisfaction.

Regular and potentially short notice travel to multiple locations is expected to be up to 50 to 75%.

Must be located in OH, IL, NJ, or MA

Summary

This position is a full-time remote Quality Assurance (QA) Auditor position working for Loyal Source Government Services (LSGS). The QA Auditor is responsible for conducting independent, corporate level objective assessments of program and site operations to ensure compliance with contractual and Performance Work Statement (PWS) obligations, industry standards, and key performance indicators (KPIs). This role requires observing and analyzing operational processes and reporting findings to program and LSGS leadership in support of creating forecast projections of quality performance and customer satisfaction.

Regular and potentially short notice travel to multiple locations is expected to be up to 50 to 75%.

Duties and Functions



Key Responsibilities

• Conduct independent site visits to program offices and medical clinics to assess compliance with contractual obligations, program plans and KPIs
• Conduct in-briefs on audit approach and exit briefs on results with onsite managers
• Observe onsite workflows, patient or customer experience, and overall operational efficiency and quality
• Analyze and interpret data from site assessments to identify trends, risks, and areas for improvement
• Conduct subcontractor management quality reviews per program subcontract management, quality management or program management plans
• Stay up to date on industry regulations, quality standards, best practices and process optimization strategies
• Maintain accurate documentation of assessments and recommendations
• Prepare and present detailed post-site visit reports summarizing and detailing findings
• Foster a culture of continual improvement, accountability and excellence
• Collaborate with LSGS Quality and program leadership to support the continual improvement of the assessments and reports
• Assist with viewing potential new site locations and assist with new site set up

• Assist and develop and recommend corrective action plans to address identified non-compliance issues.
• Assist and develop strategies to mitigate identified risks to ensure continuous compliance.
• Support updates to inspection protocols and training materials to reflect any new requirements.
• Help to maintain organized records of all inspections, findings, corrective actions, and follow-up activities.
• Participate and collaborate with program leadership to implement corrective actions and 5 Why Root Cause Analysis in a timely manner as necessary.
• Perform follow-up inspections as necessary to ensure that corrective actions have been implemented
• Develop and recommend improvement opportunities where appropriate.
• The QA Auditor participates with other QA team members to review requirements, identify controls, develop audit checklists, perform oversight activities, and perform assessments of contractual requirements, environmental and safety checks, local statutes, laws, and regulations, as well as other unique requirements…