Quality Specialist; Remote

At Everest Solutions, we’re all about people - bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact.

• Wellbeing Comes First
  - We put people first and create a supportive, inclusive environment
• Raise the Standard
  - We take pride in quality, professionalism, and going above and beyond
• Own It Together
  - We work as a team, support one another, and follow through on our commitments
• Lead with Curiosity
  - We stay open, creative, and always look for better ways to do things
• Work Hard, Enjoy the Journey
  - We bring energy to our work while keeping things positive and collaborative

As a Quality Specialist, you'll play an important role in ensuring the images we deliver to schools, families, and graduates meet our quality standards. Your work will directly influence the customer experience by helping ensure every image is accurate, consistent, and ready for delivery.

Job Title:

Quality Specialist
Job Classification:
Non‑Exempt
Department:
Photography

Reports To:

VP of Operations

The Quality Specialist reviews and edits jobs after they are photographed, so that images and subject data are consistent and accurate before they reach customers. Photographers focus on capturing great images on photo day; the Quality Specialist owns the quality control editing that follows.

The role ensures consistency in head size, positioning, lighting, and subject data across all photographers and regions. By identifying and correcting issues before images reach customers, the Quality Specialist helps reduce remakes, improve efficiency, and maintain a consistent brand experience across yearbooks, composites, and online galleries. Quality Specialists also provide feedback to training teams to help address issues at the source, not just during editing.

• Consistently reviews assigned jobs within established turnaround times.
• Identifies image and data quality issues before customer delivery.
• Helps reduce remakes and customer concerns.
• Maintains accuracy while managing high-volume seasonal workloads.
• Contributes to continuous improvement through quality feedback and recommendations.

• Ensure images are cropped and centered to Everest standards
• Ensure head sizes are consistent across all subjects
• Apply correct positioning as needed
• Remove backgrounds and correct glass glare.
• Verify unsellable images have been removed from customer galleries

• Review images for lighting consistency across photographers on the same job
• Report lighting or calibration issues to the photography team.

• Confirm every subject has a Primary Image starred.
• Identify and separate combined files so that each subject receives only their own images, protecting customer privacy.
• Verify subjects are correctly identified as Student or Staff
• Check names are correctly formatted, including capital first letters.
• Confirm email addresses are entered for grads, so they receive their galleries.
• Verify Photography Opt Outs before a job is activated
• Complete the quality control checklist on every job before marking it complete.

• Provide clear, constructive feedback to photography teams on recurring issues
• Document examples of high-quality images and opportunities for improvement.
• Partner with the photography training teams to identify training needs and update quality standards and checklists.

• Help reduce remakes and customer concerns by catching errors before images reach…