Quality Specialist; Remote

Position: Quality Specialist (Remote )
Location: Montreal

At Everest Solutions, we’re all about people - bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact.

WHAT WE STAND FOR

Wellbeing Comes First - We put people first and create a supportive, inclusive environment

Raise the Standard - We take pride in quality, professionalism, and going above and beyond

Own It Together - We work as a team, support one another, and follow through on our commitments

Lead with Curiosity - We stay open, creative, and always look for better ways to do things

Work Hard, Enjoy the Journey - We bring energy to our work while keeping things positive and collaborative

WHY JOIN EVEREST?
As a Quality Specialist, you'll play an important role in ensuring the images we deliver to schools, families, and graduates meet our quality standards. Your work will directly influence the customer experience by helping ensure every image is accurate, consistent, and ready for delivery.

POSITION DESCRIPTION

Job Title:

Quality Specialist
Job Classification:
Non‑Exempt
Department:
Photography

Reports To:

VP of Operations

POSITION SUMMARY
The Quality Specialist reviews and edits jobs after they are photographed, so that images and subject data are consistent and accurate before they reach customers. Photographers focus on capturing great images on photo day; the Quality Specialist owns the quality control editing that follows.

The role ensures consistency in head size, positioning, lighting, and subject data across all photographers and regions. By identifying and correcting issues before images reach customers, the Quality Specialist helps reduce remakes, improve efficiency, and maintain a consistent brand experience across yearbooks, composites, and online galleries. Quality Specialists also provide feedback to training teams to help address issues at the source, not just during editing.

WHAT SUCCESS LOOKS LIKE

Consistently reviews assigned jobs within established turnaround times.

Identifies image and data quality issues before customer delivery.

Helps reduce remakes and customer concerns.

Maintains accuracy while managing high-volume seasonal workloads.

Contributes to continuous improvement through quality feedback and recommendations.

KEY RESPONSIBILITIES
Image Editing & Quality Control

Ensure images are cropped and centered to Everest standards

Ensure head sizes are consistent across all subjects

Apply correct positioning as needed

Remove backgrounds and correct glass glare.

Verify unsellable images have been removed from customer galleries

Lighting & Brand Consistency

Review images for lighting consistency across photographers on the same job

Report lighting or calibration issues to the photography team.

Data Quality & Accuracy

Confirm every subject has a Primary Image starred.

Identify and separate combined files so that each subject receives only their own images, protecting customer privacy.

Verify subjects are correctly identified as Student or Staff

Check names are correctly formatted, including capital first letters.

Confirm email addresses are entered for grads, so they receive their galleries.

Verify Photography Opt Outs before a job is activated

Complete the quality control checklist on every job before marking it complete.

Photography Support

Provide clear, constructive feedback to photography teams on recurring issues

Document examples of high-quality images and opportunities for improvement.

Partner with the photography training teams to identify training needs and update quality standards and checklists.

Customer Experience & Continuous Improvement

Help reduce remakes and customer concerns by catching errors before images…