Quality Assurance Analyst - Customer Interactions; Remote
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-10-24
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers, IT QA Tester / Automation
Capita is seeking a Quality Assessor to join the Quality team, contributing to standard-setting and customer excellence across public sector services. You will assess customer interactions, produce reports, and provide feedback to support coaching and performance improvements.
Ideal candidates have QA or contact centre experience, strong attention to detail, and the ability to work independently in a fast-paced environment. This is a home-based UK role with a focus on quality and compliance.
This posting is for the Quality Assurance Analyst
- Customer Interactions (Remote) role at Capita, based in United Kingdom.
Are you ready to take on the Quality Assurance Analyst
- Customer Interactions (Remote) role at Capita?
We would love to welcome a new Quality Assurance Analyst
- Customer Interactions (Remote) to our team in United Kingdom.
For the Quality Assurance Analyst
- Customer Interactions (Remote) position at Capita, we are reviewing applications now.
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