Regulatory and Quality Assurance Project Coordinator

Grace Bay Resorts is seeking a Regulatory and Quality Assurance Project Coordinator to join our team. This full-time, remote position in the hospitality industry offers an opportunity to support regulatory compliance and quality assurance initiatives that help ensure our guests receive exceptional, safe, and consistent experiences.

As a Regulatory and Quality Assurance Project Coordinator, you will assist in planning, coordinating, and tracking projects that uphold industry standards and internal quality benchmarks. You will work closely with cross-functional teams to monitor compliance requirements, support audit preparation, and drive continuous improvement across resort operations.

This role offers a competitive hourly compensation range of $30 - $36 per hour, along with the flexibility of a remote working arrangement.

• Coordinate regulatory and quality assurance projects from initiation through completion
• Monitor adherence to hospitality industry regulations and internal quality standards
• Assist with preparation and organization of internal and external audit documentation
• Track project milestones, deliverables, and action items across multiple stakeholders
• Maintain accurate records of compliance activities, inspections, and corrective actions
• Collaborate with resort departments to implement quality assurance procedures
• Prepare reports and presentations summarizing project status and quality metrics
• Identify process gaps and recommend improvements to enhance guest satisfaction and compliance
• Facilitate training sessions to promote awareness of regulatory and quality requirements
• Ensure timely communication of regulatory updates to relevant teams

• Associate degree or equivalent experience in hospitality management, business, or a related field
• Experience in regulatory compliance, quality assurance, or project coordination
• Working knowledge of hospitality industry standards and regulations
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Power Point
• Familiarity with project management tools and quality management systems
• Excellent written and verbal communication skills
• Detail-oriented approach with strong analytical and problem-solving abilities
• Ability to work independently and maintain productivity in a remote environment
• Preferred:
  Experience with audit processes or certifications in quality assurance or compliance