Quality & Customer Experience Analyst
Scranton, Lackawanna County, Pennsylvania, 18501, USA
Listed on 2026-10-30
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, Data Analyst
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS from its independent marketplace contractors, identifying trends and ensuring client standards are met.
Responsibilities include monitoring, reviewing satisfaction, calibrating with clients, and providing actionable feedback to certification and operations teams, with remote work optional across multiple states.
We are seeking a motivated Quality & Customer Experience Analyst to join Nex Rep LLC in PA, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Quality & Customer Experience Analyst role in the description above.
We appreciate your interest in this position.
Join Nex Rep LLC and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Quality & Customer Experience Analyst role at Nex Rep LLC, based in PA, United States.
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