Remote QA Lead - Multichannel Quality & Team Coaching
Lubbock, Lubbock County, Texas, 79401, USA
Listed on 2026-10-30
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Quality Assurance - QA/QC
IT QA Tester / Automation
IDR, Inc. is seeking a Quality Assurance Lead to join a top client for a remote opportunity.
This role targets seasoned QA professionals with a background in contact centers or customer service environments, focusing on governance and quality across multiple channels. You will lead a QA team, design and implement a comprehensive QA plan, scorecards, calibration processes, and reporting, ensuring consistent evaluation across calls, chats, emails, and related workflows.
We would love to welcome a new Remote QA Lead
- Multichannel Quality & Team Coaching to our organisation in Dallas, TX, United States.
This posting is for the Remote QA Lead
- Multichannel Quality & Team Coaching role at IDR, Inc., based in Dallas, TX, United States.
We are looking to fill the Remote QA Lead
- Multichannel Quality & Team Coaching position at IDR, Inc. in Dallas, TX, United States.
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