Remote Quality Analyst: Customer Interactions Calibration
Tempe, Maricopa County, Arizona, 85280, USA
Listed on 2026-10-30
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Nex Rep LLC seeks a quality specialist to analyze calls, emails, social media and SMS interactions of Nex Rep's independent contractors, identify trends, and work with the certification and operations teams to ensure client standards are met.
The role includes assessing agent performance, real-time or post-call monitoring, reviewing customer satisfaction, providing feedback, and participating in calibration sessions to ensure alignment in scoring.
As a Remote Quality Analyst:
Customer Interactions Calibration, you will play an important part at Nex Rep LLC in Phoenix, AZ, United States.
Join us at Nex Rep LLC as our next Remote Quality Analyst:
Customer Interactions Calibration in Phoenix, AZ, United States.
We are currently recruiting a Remote Quality Analyst:
Customer Interactions Calibration for our team in Phoenix, AZ, United States.
This is an excellent opportunity to take on the Remote Quality Analyst:
Customer Interactions Calibration role at Nex Rep LLC.
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