Remote Quality Assurance Technician
Lubbock, Lubbock County, Texas, 79401, USA
Listed on 2026-10-31
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from Nex Rep's independent marketplace contractors, identify trends, and coordinate with certification and operations teams to ensure client standards are met.
Responsibilities include assessing agent interactions, real-time or post-event monitoring, reviewing customer satisfaction data, and providing feedback to improve quality scores; you will participate in calibration sessions with clients.
Join us at Nex Rep LLC as our next Remote Quality Assurance Technician in Austin, TX, United States.
Learn more about the Remote Quality Assurance Technician role in the description above.
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Join Nex Rep LLC and contribute to our ongoing work.
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This posting is for the Remote Quality Assurance Technician role at Nex Rep LLC, based in Austin, TX, United States.
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