Remote Quality Specialist: Customer Interaction Analyst
Gallup, McKinley County, New Mexico, 87301, USA
Listed on 2026-10-31
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Quality Assurance - QA/QC
Nex Rep LLC seeks a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from Nex Rep's independent marketplace contractors. You will identify trends and collaborate with certification and operations teams to ensure clients meet Nex Rep's standards.
Responsibilities include evaluating agent interactions, monitoring workflow, reviewing satisfaction data, and preparing calibration sessions. Strong Excel and independent work skills are essential for success.
This posting is for the Remote Quality Specialist:
Customer Interaction Analyst role at Nex Rep LLC, based in Santa Fe, NM, United States.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Santa Fe, NM, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 52.000 - 70.000.
We aim to respond to suitable candidates as soon as possible.
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