Junior Product Analyst and Quality Assurance - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This is a Junior level position. The Product Analyst Quality Assurance and Delivery is responsible for ensuring the quality, readiness, and successful execution of product releases and operational delivery activities. This role serves as a central coordinator across business and technology teams, driving disciplined issue management, testing oversight, release readiness, and change control processes.

The position focuses on execution, quality assurance, and delivery governance by ensuring established processes are followed, risks are identified and escalated, and product changes are implemented with minimal disruption. The Product Analyst, Quality Assurance and Delivery, partners closely with stakeholders, development teams, and operational partners to support successful delivery outcomes.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Quality Assurance and Testing Oversight
  • Create and manage release testing artifacts, including test cases, test scripts, and execution tracking to support quality assurance objectives
  • Monitor and oversee testing activities to ensure completeness, accuracy, and adherence to established quality standards
  • Track testing progress, defect resolution, and readiness milestones
  • Review testing results and identify potential quality risks requiring remediation prior to release
  • Support continuous improvement of testing processes and quality controls
• Issue Management
  • Manage issues through the full lifecycle from intake, prioritization, tracking, resolution, validation, and closure
  • Maintain issue logs and provide regular reporting on status, trends, and risk areas
  • Coordinate with appropriate teams to drive timely issue resolution
  • Escalate unresolved issues and risks according to established governance processes
• Release Readiness and Delivery Coordination
  • Coordinate release readiness activities across business and technology teams
  • Verify completion of required testing, approvals, documentation, and operational readiness tasks
  • Support release implementation activities and post-release validation
  • Monitor release outcomes and facilitate resolution of post-deployment issues
• Configuration, Delivery & Operational Governance
  • Support configuration management, change control, and release governance processes, ensuring changes are documented, approved, traceable, and risks are mitigated
  • Coordinate cross-functional delivery activities, manage dependencies, facilitate readiness reviews, and communicate risks, impacts, and status to stakeholders
  • Track delivery and quality metrics, support compliance and audit activities, and drive continuous process improvements to enhance delivery effectiveness and consistency

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 3+ years of…