Remote QA Lead - Multichannel Quality & Team Coaching
Plano, Collin County, Texas, 75023, USA
Listed on 2026-11-01
-
Quality Assurance - QA/QC
IT QA Tester / Automation
IDR, Inc. is seeking a Quality Assurance Lead to join a top client for a remote opportunity.
This role targets seasoned QA professionals with a background in contact centers or customer service environments, focusing on governance and quality across multiple channels. You will lead a QA team, design and implement a comprehensive QA plan, scorecards, calibration processes, and reporting, ensuring consistent evaluation across calls, chats, emails, and related workflows.
The Remote QA Lead
- Multichannel Quality & Team Coaching position in the Management & Operations field is open for applications.
This is a genuine role to take on the Remote QA Lead
- Multichannel Quality & Team Coaching role at IDR, Inc.
As a Remote QA Lead
- Multichannel Quality & Team Coaching, you will play an important part at IDR, Inc. in Dallas, TX, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).