Remote Quality Analyst & Customer Experience Coach
Fargo, Cass County, North Dakota, 58102, USA
Listed on 2026-11-01
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Quality Assurance - QA/QC
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from its independent marketplace contractors. You will identify trends and collaborate with certification and operations teams to ensure client standards are met.
You will assess agent interactions, monitor workflows, review customer satisfaction, and provide actionable feedback to improve quality scores. Travel for client meetings may be required, with travel expenses reimbursed.
We are seeking a motivated Remote Quality Analyst & Customer Experience Coach to join Nex Rep LLC in Bismarck, ND, United States.
The position is based in Bismarck, ND, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 23.000 - 39.000.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
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