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Advice Quality Lead - Remote & Learning Focus

Remote / Online - Candidates ideally in
Ebbw Vale, Blaenau Gwent, NP23, Wales, UK
Listing for: Citizens Advice
Remote/Work from Home position Listed on 2026-11-01
Job specializations:
  • Quality Assurance - QA/QC
Salary/Wage Range or Industry Benchmark: 35000 - 52000 GBP Yearly GBP 35000.00 52000.00 YEAR

Job Description & How to Apply Below

Citizens Advice is seeking an Advice Quality Officer to lead quality assurance and improvement across its nationwide network. You will function across the core Advice Knowledge team and cross‑disciplinary project groups, fostering professional development and communities of practice.

You will contribute to technology and automation initiatives, deliver engaging webinars and online learning, and promote modern, outcome-based ways of working to enhance service delivery for local communities.

This role, Advice Quality Lead
- Remote & Learning Focus at Citizens Advice, could be your next opportunity.

We have an opening for a Advice Quality Lead
- Remote & Learning Focus in Wales, United Kingdom within Management & Operations, Other.

This role, Advice Quality Lead
- Remote & Learning Focus at Citizens Advice, could be your next career step.

Are you ready to take on the Advice Quality Lead
- Remote & Learning Focus role at Citizens Advice?

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