Advice Quality Lead - Remote & Learning Focus
Aberdare, Rhondda Cynon Taf, CF44, Wales, UK
Listed on 2026-11-01
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Quality Assurance - QA/QC
Citizens Advice is seeking an Advice Quality Officer to lead quality assurance and improvement across its nationwide network. You will function across the core Advice Knowledge team and cross‑disciplinary project groups, fostering professional development and communities of practice.
You will contribute to technology and automation initiatives, deliver engaging webinars and online learning, and promote modern, outcome-based ways of working to enhance service delivery for local communities.
This role, Advice Quality Lead
- Remote & Learning Focus at Citizens Advice, could be your next opportunity.
We have an opening for a Advice Quality Lead
- Remote & Learning Focus in Wales, United Kingdom within Management & Operations, Other.
This role, Advice Quality Lead
- Remote & Learning Focus at Citizens Advice, could be your next career step.
Are you ready to take on the Advice Quality Lead
- Remote & Learning Focus role at Citizens Advice?
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