Remote Customer Experience Quality Specialist
Cumberland, Providence County, Rhode Island, 02864, USA
Listed on 2026-11-01
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Quality Assurance - QA/QC
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from the company’s independent marketplace contractors. You will identify trends and collaborate with certification and operations teams to ensure client standards are met.
You will assess agent-customer interactions, monitor workflow, review satisfaction data, and provide actionable feedback and calibration input to align scoring with client needs.
This opening is for the Remote Customer Experience Quality Specialist role at Nex Rep LLC.
Join us at Nex Rep LLC as our next Remote Customer Experience Quality Specialist in Bristol, RI, United States.
We are currently recruiting a Remote Customer Experience Quality Specialist for our team in Bristol, RI, United States.
This is a great opportunity to take on the Remote Customer Experience Quality Specialist role at Nex Rep LLC.
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