Remote Quality Assurance & Client Insights Specialist
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-11-01
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from its independent marketplace contractors, identifying trends and coordinating with certification and operations teams to ensure client standards are met.
The role involves evaluating agent performance, monitoring workflows in real time or post-hoc, reviewing customer satisfaction data, and delivering actionable feedback to contractors and internal teams to improve quality outcomes.
We are currently recruiting a Remote Quality Assurance & Client Insights Specialist for our team in Charleston, WV, United States.
As a Remote Quality Assurance & Client Insights Specialist, you will play an important part at Nex Rep LLC in Charleston, WV, United States.
We invite applications for the Remote Quality Assurance & Client Insights Specialist position located in Charleston, WV, United States.
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