Remote Quality Analyst: Customer Interactions Calibration
Glendale, Maricopa County, Arizona, 85301, USA
Listed on 2026-11-01
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Nex Rep LLC seeks a quality specialist to analyze calls, emails, social media and SMS interactions of Nex Rep's independent contractors, identify trends, and work with the certification and operations teams to ensure client standards are met.
The role includes assessing agent performance, real-time or post-call monitoring, reviewing customer satisfaction, providing feedback, and participating in calibration sessions to ensure alignment in scoring.
This opportunity is for the Remote Quality Analyst:
Customer Interactions Calibration role at Nex Rep LLC.
This posting is for the Remote Quality Analyst:
Customer Interactions Calibration role at Nex Rep LLC, based in Phoenix, AZ, United States.
We are looking to fill the Remote Quality Analyst:
Customer Interactions Calibration position at Nex Rep LLC in Phoenix, AZ, United States.
The Remote Quality Analyst:
Customer Interactions Calibration role at Nex Rep LLC is now open for applications in Phoenix, AZ, United States.
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