Quality Assurance Specialist - CX & Feedback
Sterling Heights, Macomb County, Michigan, 48900, USA
Listed on 2026-11-01
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager, Production QC/QA
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS conversations from our independent marketplace contractors. The role focuses on identifying trends and collaborating with certification and operations teams to ensure client standards are met.
The position emphasizes real-time or post-call monitoring, detailed scoring, and participation in calibration sessions with clients to align on evaluation criteria. Remote work is available in multiple states.
This role, Quality Assurance Specialist - CX & Feedback at Nex Rep LLC, could be your next career step.
The following opportunity is for a Quality Assurance Specialist - CX & Feedback with Nex Rep LLC.
Our organisation is growing, and we are hiring a Quality Assurance Specialist - CX & Feedback in Lansing, MI, United States.
This opportunity is for the Quality Assurance Specialist - CX & Feedback role at Nex Rep LLC.
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