Remote Quality Assurance Analyst
Madison, Dane County, Wisconsin, 53719, USA
Listed on 2026-11-05
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from Nex Rep's independent marketplace contractors, identifying trends and working with the certification and operations teams to ensure client standards are met.
You will assess agent interaction quality, monitor real-time or post-hoc workflows, review customer satisfaction data, and provide recommendations to the client quality scorecard.
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This posting is for the Remote Quality Assurance Analyst role at Nex Rep LLC, based in Madison, WI, United States.
We are looking to fill the Remote Quality Assurance Analyst position at Nex Rep LLC in Madison, WI, United States.
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