Remote Quality Assurance Specialist – Customer Interactions
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from Nex Rep’s independent marketplace contractors. You will identify trends and work with certification and operations teams to ensure client standards are met.
Responsibilities include real-time and post-call quality monitoring, scoring and feedback, calibration sessions with clients, and communicating findings to contractors to improve service quality.
As a Remote Quality Assurance Specialist – Customer Interactions, you will play an important part at Nex Rep LLC in Iowa Center, IA, United States.
Step into the Remote Quality Assurance Specialist – Customer Interactions role at Nex Rep LLC in Iowa Center, IA, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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