Remote Service Quality Analyst — Coaching & CX Insights
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Quality Assurance - QA/QC
Job Description & How to Apply Below
Support Ninja is seeking a Service Quality Analyst to monitor and score phone, chat, and email interactions, ensuring quality targets are met. The role includes calibration sessions with clients, providing coaching feedback, and documenting QA findings.
You will help develop training programs and identify process improvements while upholding company policies. Remote-friendly, with a commitment to continuous learning in QA methodologies and tools, you will collaborate across departments to drive
We are looking to fill the Remote Service Quality Analyst — Coaching & CX Insights position at Ninja Partners LLC in Austin, TX, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Austin, TX, United States.
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