Senior Quality Assurance Specialist- Remote; DC, MD, VA- Locals

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

Location: Remote (with occasional travel to Baltimore, MD and Greenbelt, MD)

Swingtech Consulting, Inc. is seeking a Senior Quality Assurance Specialist to support quality assurance, testing, deliverable validation, accessibility review, and continuous improvement activities for federal training and learning management programs.

This role provides senior-level QA support across digital learning products, web-based training platforms, reports, documentation, system functionality, and program deliverables. The ideal candidate should be able to lead structured quality reviews, develop QA procedures, validate deliverables against requirements, support testing activities, and coordinate issue resolution across technical, training, and program teams.

Key Responsibilities

• Lead quality assurance reviews of eLearning products, web-based content, reports, documentation, and program deliverables
• Develop and maintain QA checklists, review templates, test scripts, quality procedures, and acceptance criteria
• Review digital learning modules, courseware, job aids, user guides, multimedia assets, and training support materials for accuracy, consistency, usability, accessibility, and compliance with customer requirements
• Support testing of learning management system functionality, course launches, completion tracking, assessments, certificates, transcripts, reports, and user workflows
• Perform or coordinate Section 508/accessibility reviews for electronic documents, digital learning products, reports, and web-based content
• Lead defect identification, documentation, tracking, verification, and closure activities
• Coordinate with instructional designers, developers, data analysts, help desk staff, documentation specialists, and program leadership to resolve quality issues
• Support user acceptance testing, regression testing, release validation, and production verification activities
• Review reporting outputs and data products for completeness, accuracy, formatting, and consistency with reporting requirements
• Support deliverable readiness reviews before submission to the customer
• Track customer comments, corrective actions, revisions, resubmissions, and acceptance status through closure
• Identify recurring quality issues and recommend process improvements to reduce defects and improve deliverable quality
• Maintain QA records, defect logs, review notes, quality metrics, and supporting documentation
• Provide guidance to junior QA staff or team members on review standards, testing practices, and quality expectations

Minimum Qualifications

• Bachelor’s degree in Information Technology, Education, Business, Communications, Quality Assurance, or a related field; equivalent experience may be considered
• At least 5 years of experience supporting quality assurance, software testing, training product review, deliverable quality control, or related QA activities
• Experience leading QA reviews for digital content, web-based applications, learning management systems, training materials, reports, or technical documentation
• Strong understanding of QA processes, test planning, defect tracking, issue resolution, and quality control procedures
• Experience developing QA checklists, test scripts, acceptance criteria, or…