Call Center QA Analyst - Hybrid, Remote Mon​/Fri

HTSS, Inc. in Cumberland, RI is seeking a Quality Assurance Analyst with a strong background in call center operations for a long-term temporary role.

The position features a hybrid schedule with remote work on Mondays and Fridays and a focus on continuous improvement and compliance. You will monitor calls, score for quality and customer experience, provide actionable feedback to agents and supervisors, identify trends and training needs, and collaborate with training and operations teams to

This opening is for the Call Center QA Analyst
- Hybrid, Remote Mon/Fri role at HTSS, Inc.

We are seeking a motivated Call Center QA Analyst
- Hybrid, Remote Mon/Fri to join HTSS, Inc. in RI, United States.

Consider building your career as a Call Center QA Analyst
- Hybrid, Remote Mon/Fri at HTSS, Inc.