Property Management - Remote in KY

Property Management Staff - Remote in KY

Xpat Homes - Open Position

Property Management Staff

The Property Management Staff is responsible for day-to‑day management of rental properties, including maintenance coordination, repair requests, rent payment tracking, and communication with tenants, owners, and vendors. Working under the direction of the Property Management Manager, this role helps maintain a comfortable living environment and contributes to improving overall customer satisfaction.

• Receive, coordinate, and track repair and maintenance requests.
• Handle temporary payments for repair costs and coordinate reimbursement with the accounting department.
• Monitor rent payments and contact tenants and leasing agents in cases of late or missing payments.
• Manage payments related to property taxes, HOA fees, insurance premiums, and other recurring property expenses.
• Respond to notices, documents, and inquiries from HOAs and insurance companies.

• Review and improve existing work processes to enhance operational efficiency.
• Evaluate and utilize new systems or tools to streamline workflows.
• Propose improvements to enhance service quality for property owners and tenants.

• Knowledge of core property management operations, including maintenance coordination, rent collection, and expense processing.
• Strong communication and negotiation skills with customers and external vendors.
• Basic computer skills, including Microsoft Office and Google Workspace.

• 3+ years of experience in property management or related real estate fields.
• Experience working in property management within the United States.
• Experience coordinating with HOAs or insurance companies.