Leasing Agent

Description

Part‑Time Position

Classification: Non-Exempt

Department: Operations

Reports To: Property Manager

Revised: 05/08/2025

Prospera has been empowering families since 1993 by providing safe, high-quality, affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs. At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents to how we support one another as a team.

At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others.

The Leasing Agent is responsible for providing support to the Property Manager with day-to-day operations involved in managing an assigned property or properties. The primary duties are to assist with leasing vacant units, marketing the property, and establishing and maintaining open communication with residents, staff, and vendors. Performs administrative and financial tasks and supports the Property Manager and Assistant Property Manager in operating the property in compliance with standards designated by local, state, and federal regulatory agencies.

• Hybrid work schedules available (for certain positions)
• PAID Medical
• Dental/Vision
• Life Insurance
• Eligible for 10 paid holidays + 4 restricted floating holidays
• Short & long-term disability
• 401(k) Match
• EAP – Employee Assistance Program
• On‑site gym (at Home Office in San Antonio)
• Performance‑based incentives
• Training, certification, & growth opportunities
• $500 Employee Referral Program

• Market property in accordance with the organization’s policies and procedures.
• Process rental applications and conduct appropriate credit checks in accordance with the organization’s policies and procedures.
• Maintain resident tenant records and files in compliance with LIHTC and HUD regulations.
• Process resident certification and re‑certification eligibility and verify income in accordance with LIHTC and HUD regulations.
• Complete and explain leases to the tenant during move‑in and during the annual re‑examination process. Ensure all required legal documents are accurate, complete, and signed.
• Inspect property as directed by Property Manager to assess condition of building and grounds and report any problems or issues to Property Manager.
• Inspect empty units to ensure that they are ready for move‑in and assess conditions and needed turnaround repairs for vacant units.
• Assist the Property Manager in recording service requests and communicating service requests appropriately to maintenance.
• Address and promptly resolve questions, complaints, and requests from tenants.
• Collect rent, late fees, and other resident charges, record, and prepare appropriate bank deposit slips on an ongoing basis.
• Post rent utilizing property management software.
• Make inquiries about late payments and assist in handling eviction issues.
• Punctuality, timeliness, and adherence to the specified work schedule and office hours are required. Additionally, Leasing Agents are expected to actively perform and complete their duties on a daily/weekly/monthly basis, or as directed by the Property Manager.

• General knowledge of apartment leasing.
• Ability to plan and manage daily leasing activities.
• Ability to work independently and concurrently to perform multiple time‑sensitive projects.
• Ability to communicate effectively and keep others appropriately informed.
• Knowledge of computer software applications.
• Strong communication skills with an outgoing personality.
• Produce work that consistently meets the quality requirements of accuracy, thoroughness, and effectiveness.
• Present behaviors consistently with a positive attitude (smile, greet, acknowledge…