Property Operations Coordinator

Company Description

Moneyrow Properties has an exciting opportunity for a Part Time Customer Experience Executive to join our Operations Department. In this role you will support the operational and fulfilment of Property Management & Lettings tasks, looking after our tenants and landlords, and work closely with the Property Manager to enhance productivity and service quality.

You’re a natural connector who loves people, has an eye for presentation, and takes pride in offering great service with a warm, professional manner. You’re likely to be described as:

• Approachable, confident, friendly with excellent communication skills
• Someone with good eye for detail and a polished appearance
• Self‑motivated, reliable and able to work on their own initiative
• Good at problem solving and thinking outside of the box
• Familiar with Excel, SharePoint, One Drive, CRM systems, Whats App and email
• Experience in Property Lettings and Management; HMO Management experience is a bonus
• A car owner with a valid driving licence and confident travelling across sites

• Support the end‑to‑end processes for property management, including tenant issues, queries, repairs, maintenance, certifications, licensing and compliance.
• Co‑ordinate resources as required to complete tasks, repairs and maintenance jobs.
• Assist with staging properties and preparing units for occupation.
• Liaise with tenants to keep them updated, engaged and part of the tenant community.
• Arrange property viewings and inspections to support clients with buying, selling, tenanting and managing properties.
• Conduct property inspections, manage landlord communications, statements, queries and routine certifications.
• Help create, update and enhance business processes and procedures.
• Conduct larger projects as agreed from time to time.
• Reply to all Whats App groups and messages.
• Prepare for weekly 1:1 meetings by clearing projects and adding all discussion points.
• Maintain workflow systems (Click Up, Trello, Arthur, etc.) by daily cleansing of task lists, adding comments to active tasks, adjusting due dates, and ensuring no out‑of‑date tasks remain.
• Ensure all communications received prior to 2 pm on a working day are replied to no later than 5 pm the same day, and all communications after 2 pm are replied to by 2 pm the following working day.
• Complete weekly and monthly 1:1 project clean‑seas before meetings and add all meeting points beforehand.

Part time, 20‑25 hours per week

Mon – Fri flexible between 10 am – 5 pm, Sat 9 am – 1 pm (rotational)

Property locations vary across the East Midlands, covering Leicester, Derby, Coalville, Hinkley, Melton Mowbray, and Nottingham.

• Approachable, confident, friendly with excellent communication skills
• Someone with good eye for detail and a polished appearance
• Self‑motivated, reliable and able to work on their own initiative
• Good at problem solving and thinking outside of the box
• Familiar with Excel, SharePoint, One Drive, CRM systems, Whats App and email
• Experience in Property Lettings, Management and HMO Management is a bonus

• Basic hourly pay £15‑17 based on experience
• Flexible remote working

To apply , send a CV and a short covering letter explaining why you would like the job and how your experience matches the duties. Include the results of the Genius

U test (see link below) and send everything to

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