Head of Property Management

Head of Property Management

Location: South West London (with 1 day WFH)

Salary: Circa £70,000 - £80,000 per annum

We are a forward-thinking, highly reputable property agency operating across South West London. Our expertise lies in premium lettings and property management, offering a bespoke, relationship-led service to landlords and tenants alike.

Our success is built on exceptional service, in-depth local knowledge, and a genuine commitment to doing things properly - combining a traditional, personal approach with modern systems and innovation. We're now looking for a talented Head of Property Management to lead our AST property management division and drive operational excellence.

As Head of Property Management, you will oversee the entire AST management operation - ensuring a best-in-class experience for landlords and tenants while leading and developing a high-performing team. You'll manage the delivery of day-to-day property management services, compliance, renewals, maintenance, and client care, working closely with the leadership team to refine processes and uphold service standards.

This is a hands-on leadership role where your commercial awareness, people skills, and operational expertise will make a real difference.

• Lead, mentor, and develop the property management team to deliver exceptional service to landlords and tenants.
• Oversee all aspects of AST property management - from move-in to move-out - including maintenance, renewals, deposit returns, compliance, and tenancy progression.
• Ensure all properties and tenancies comply with current legislation (gas, electrical, EPC, licensing, HMO, right to rent, etc.).
• Maintain and strengthen client relationships through clear communication, proactive updates, and professional advice.
• Oversee portfolio performance, renewals, arrears management, and client retention.
• Work with senior leadership to refine systems and processes, driving efficiency and consistency across the department.
• Liaise with contractors and suppliers to ensure quality, cost-effectiveness, and timely delivery of works.
• Monitor KPIs, service levels, and team performance; identify and implement continuous improvements.
• Support the lettings and accounts teams to ensure smooth tenancy operations and client satisfaction.
• Represent the property management function at a senior level, contributing to business strategy and growth.

• Significant experience in AST property management, ideally within a London-based lettings agency.
• Proven experience leading or managing a property management team.
• In-depth understanding of tenancy law, compliance, and legislation affecting residential lettings.
• Excellent relationship management and communication skills - with both landlords and tenants.
• Strong organisational and problem-solving abilities with a proactive, can-do mindset.
• Commercially astute, KPI-driven, and confident working in a fast-paced environment.
• Proficient with property management software (e.g. Reapit, Jupix, or similar).
• Professional qualification (ARLA, IRPM, or equivalent) or willingness to obtain it.
• A strong focus on customer experience and service delivery excellence.
• Ongoing, intensive training including industry-recognised qualifications.
• Team and individual incentives to reward hard work.
• Annual leave: 23 days + bank holidays + your birthday off.
• Modern, state-of-the-art office space.
• Regular social events, including monthly gatherings and summer/winter parties.
• Option to work from home 1 day per week.