Property Services Officer

Location:

Dumfries & Galloway – Homebased and agile with travel across Dumfries and the East region. May be required to cover other locations from time to time.
Salary range: £38,500 – £42,630 + competitive benefits package + on call rota payments

Hours:

35 hours each week worked Monday to Friday, Permanent position – 2 posts

Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes.
As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.

As the Property Services team is expanding, we are looking for two new Property Services Officers to join the team, you will play a key role in ensuring our homes are safe, well maintained, and meet the needs of our customers. You will work closely with tenants, contractors, and colleagues to deliver high-quality property services that support our commitment to providing Great Homes.
The role involves managing a range of property-related activities, including investment programmes and retro fit works. You will monitor contractor performance, ensure works are completed to agreed standards, and help deliver value for money while maintaining a strong focus on customer satisfaction.

You will be responsible for:

• Managing and monitoring repairs, maintenance, and property improvement works.
• Supporting the delivery of investment programmes, Reto fit works and damp and mould
• Ensuring compliance with relevant health and safety, regulatory, and property standards.
• Liaising with customers to resolve property-related issues and ensure a positive customer experience.
• Monitoring contractor performance, quality, cost, and timescales.
• Carrying out property inspections and post-inspections as required.
• Maintaining accurate records and updating housing and asset management systems.
• Investigating and responding to customer enquiries, complaints, and service requests.
• Working collaboratively with internal teams and external partners to deliver effective property services.
• Contributing to the continuous improvement of services and processes.

This is an exciting opportunity for someone who is passionate about delivering excellent property services, improving customers’ home.

While this role is home based, there is a requirement to regularly attend patches, in person meetings, and training events at locations across the region we therefore have a business need for the post holder to be within close proximity of the patch which is within the East of the region covering Dumfries.

We are looking for a motivated and customer-focused individual who is passionate about delivering high-quality property services and making a positive difference to our communities

• Experience working within property services, housing, asset management, repairs, maintenance, or a related environment.
• Knowledge of property maintenance, planned works, compliance requirements, and contractor management.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent communication and interpersonal skills, with a commitment to delivering outstanding customer service.
• The ability to build positive working relationships with tenants, contractors and colleagues.
• Experience monitoring performance, maintaining accurate records, and producing reports.
• A proactive approach…