Property Manager

PROPERTY MANAGER
Hillcrest Estate Management  Competitive  Hybrid - Bristol
ROLE OVERVIEW
You will manage a varied residential portfolio in and around Bristol, combining on site presence with the flexibility of hybrid working. Your focus will be to ensure each development is safe, compliant and well-maintained, with clear communication and a consistently high standard of service for residents and clients.
Supported by a collaborative team, you will plan and prioritise site visits, oversee maintenance and compliance, manage service charge budgets and build trusted relationships with residents, freeholders and contractors. You will bring a calm, organised approach and a genuine passion for great customer service.
ROLE EXPECTATIONS
You will balance time between site visits across the Bristol area, remote working and time in our Bristol office. Most days you will be coordinating maintenance and compliance actions, managing budgets and contractors, and keeping residents informed with timely, personable updates.
WHAT SUCCESS LOOKS LIKE
Residents feel listened to and informed, with issues acknowledged quickly and resolved to a high standard.
Developments remain safe, compliant and well-presented, with clear audit trails and forward plans in place.
Service charge budgets are accurate, transparent and well-managed, with variances explained and minimised.
Maintenance is proactive, with robust 1224 month plans and timely execution of works.
Meetings, inspections and key milestones are delivered on time, with clear, concise reporting.
Strong supplier relationships deliver quality, value and accountability across the portfolio.
HOW YOU'LL SPEND MOST OF YOUR TIME
Visiting sites to complete inspections, plan works and meet residents and contractors.
Managing service charge budgets, tracking expenditure and preparing reports.
Coordinating maintenance, compliance and H&S actions, and ensuring records are up to date.
Preparing for and attending resident and client meetings, then following through on agreed actions.
Procuring and overseeing contractors, reviewing performance and approving invoices.
Handling day-to-day enquiries with empathy, clarity and timely communication.
WHO THIS ROLE IS FOR
You enjoy variety, take ownership and stay organised across multiple sites and priorities.
You are people-focused, calm under pressure and able to handle challenging conversations constructively.
You are commercially aware with a practical eye for detail and presentation standards.
You are comfortable working independently while being an active, supportive team member.
You are Bristol-based or within a practical commute and happy to travel across the region.
EXPERIENCE THAT HELPS
Experience managing residential blocks or estates, or a related property management role.
Familiarity with service charge budgeting, invoicing and financial reporting.
Knowledge of building safety, compliance and contractor management.
Running resident or client meetings and following through on actions.
Using property management systems and producing clear, professional correspondence.
WHAT WE OFFER
Competitive salary, aligned to experience
24 days holiday plus bank holidays
Pension scheme
Perkbox membership with discounts across retail, travel and entertainment
Fully funded training and professional development, including paid study leave
Employee referral scheme
Annual salary review
Free eye tests and Cycle to Work scheme
Long service award
Support for Army Reserve training
ABOUT HILLCREST ESTATE MANAGEMENT
Hillcrest Estate Management supports residential developments across the South West from our Bristol base.
Working across a range of estates, our team manages everything from service charge budgets and compliance through to maintenance and resident engagement, ensuring…