Property Manager; Residential Block Management- Remote

Salary: R20,000 per month
Location:
Remote | UK Hours

Our client is a boutique residential block management firm based in Fulham, London. They manage a varied portfolio of close to 90 residential buildings across London and pride themselves on responsive communication, sound financial control, proactive maintenance and a personal service to clients and residents.

As Block Manager, you will take day-to-day ownership of an assigned portfolio of residential blocks. The role combines client relationship management, service-charge oversight, maintenance coordination, statutory compliance, site inspections and clear communication with leaseholders, residents, directors, freeholders, contractors and professional advisers.

You will be organised, commercially aware and confident managing residential blocks, and you will know when to act independently and when to upscale technical, legal, financial or safety matters for specialist advice.

• Clients and residents receive timely, accurate and professional communication.
• Buildings are maintained and managed in accordance with leases, budgets, contracts and relevant requirements.
• Maintenance, compliance actions and major works are planned, documented and progressed without avoidable delay.
• Portfolio expenditure is controlled and clients receive clear reporting on priorities, risks and decisions.

The list below describes the core scope of the role. Priorities may vary according to the needs of each property and client.

• Manage an assigned portfolio as the principal day-to-day contact for clients, directors, leaseholders and residents.
• Build trusted relationships through prompt responses, practical advice, clear expectations and reliable follow-through.
• Prepare management reports, schedule and attend board meetings, directors' meetings and AGMs, and maintain clear action records.
• Handle complaints, neighbour or occupier issues and lease-related concerns professionally, escalating complex or legal matters where appropriate.
• Support new-property onboarding, handovers and mobilisation, ensuring key records, contracts, risks and actions are captured.

• Prepare annual service-charge budgets with the accounts team, using contract costs, planned works, prior expenditure and known risks.
• Monitor expenditure against budget, review invoices and support appropriate approval and payment processes.
• Liaise with the accounts team on demands, receipts, arrears, reserve funds, year-end information and responses to financial queries.
• Obtain client approval for expenditure in accordance with agreed authorities and maintain an auditable record of decisions.
• Identify cost pressures early and provide clients with clear, proportionate options and recommendations.

• Log, assess and coordinate repairs and maintenance, from initial report through quotation, approval, instruction, completion and follow-up.
• Appoint and manage competent contractors in accordance with our client's procedures, including checks on insurance, qualifications and risk documentation where required.
• Review all photographs and videos from regular site inspections, record findings, prioritise defects and monitor resulting actions.
• Coordinate emergency responses and participate in escalation arrangements where required.
• Support building-insurance renewals and claims by gathering accurate information, coordinating access and maintaining clear records.

• Assist clients in planning major works, including scope development, professional appointments, tendering, funding and resident communication.
• Coordinate statutory Section 20 consultation processes in accordance with company procedures, the lease and specialist advice where required.
• Track project milestones, costs, client approvals, contractor performance, resident updates and completion information.

• Maintain oversight of property compliance schedules and risk-assessment actions, including fire, health and safety, asbestos, electrical, lift and other building-specific requirements.
• Escalate urgent life-safety, building-safety or regulatory risks promptly and ensure agreed actions are tracked to completion.
• Maintain complete, accurate and contemporaneous records within our client's systems, including Blocks Online (training will be provided), Fixflo (training will be provided), and…