Insurance Specialist

CS Outsource is looking for an experienced MTR Insurance Housing Specialist to join our fully remote team and support US-based clients. The ideal candidate will have hands-on experience in insurance housing, temporary housing, mid-term rentals, or relocation services, with strong case-management, property-matching, communication, and negotiation skills.

The role involves managing insurance housing cases from initial placement through move-out while coordinating with policyholders, insurance adjusters, landlords, and property owners.

• Manage MTR and insurance housing cases from placement through move-out.
• Match displaced policyholders with suitable properties based on their housing needs, location, budget, duration, and other requirements.
• Coordinate with insurance adjusters, policyholders, landlords, and property owners throughout the housing process.
• Manage ALE (Additional Living Expenses), approvals, extensions, move-in and move-out dates, and case documentation.
• Handle urgent housing situations and resolve issues quickly and professionally.
• Maintain accurate case records, property information, and follow-ups through CRM/PMS platforms.
• Negotiate housing terms, rental rates, extensions, and other case-related requirements.
• Coordinate property availability and ensure suitable housing options are secured within required timelines.
• Monitor active cases and follow up on outstanding approvals, documentation, and housing requirements.
• Maintain clear and timely communication with all parties involved in each case.

• Proven experience in insurance housing, temporary housing, relocation, or MTR/property management
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• Hands-on understanding of ALE (Additional Living Expenses) and insurance housing processes.
• Strong property-matching and case-management skills.
• Excellent written and verbal English communication skills.
• Strong negotiation and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple active cases and deadlines simultaneously.
• Ability to handle urgent and crisis situations calmly and professionally.
• Strong experience using CRM/PMS platforms.
• Ability to work independently in a fast-paced, client-focused environment.

• Experience working with US-based insurance housing or relocation companies.
• Experience coordinating directly with insurance adjusters and displaced policyholders.
• Experience with MTR, corporate housing, temporary housing, or relocation services.
• Experience with platforms such as:
• Relo Quest
• Real Page
• Rent Manager
• Property ware
• Door Loop
• Strong understanding of property management operations, rental agreements, extensions, and move-in/move-out coordination.

• Full-time, aligned with US business hours.
• Must be available to support US-based clients and handle time-sensitive housing cases.

• Fully remote position.
• Work directly with US-based clients.
• Opportunity to specialize in MTR and insurance housing.
• Gain experience with professional property-management systems.
• Long-term career growth opportunities.
• Work with an international and collaborative team.