Property Manager

Description

The Property Manager is accountable for all day-to-day operations conducted at the site level. Duties include, but are not limited to occupancy, leasing, marketing, rent collections, reporting, collaborating with Maintenance and Resident Services teams, and operating the property in compliance with standards designated by local, state and federal regulatory agencies.

• Manage, monitor and communicate the accomplishments of the financial goals and objectives of the property to the owners and other stakeholders; consistently strive to achieve financial performance goals.
• Assist Regional (Property) Manager with preparation of the annual budget. Adhere to established annual budget.
• Collaborate with residents to maintain positive rapport with resident organizations and entities providing services to the property and residents.
• Prepare for and participate collectively with Home Office and Resident Services personnel in Semi-Annual Board meetings.
• Address resident concerns and requests according to company policy to ensure resident satisfaction.
• Collaborate with the Resident Services Manager (where one assigned) in planning and executing resident activities; promptly refer residents who may be experiencing difficulties to the Resident Services Managers in a timely manner.
• Note:
  
  where there is no assigned Resident Services Manager, a modified activity schedule will be created by the Regional Services Manager and implemented by the Property Manager.

• Conduct collaboration meetings with all property staff to include move-ins, move-outs, upcoming events, team appreciation, evictions, inspections (dates and readiness plan) and resident concerns as per company policy.
• Provide support to site staff to encourage teamwork and lead as an example in creating a collaborative environment.
• Manage the physical and financial condition of the property including but not limited to:
• a) Administrative and financial reports.
• b) AP Invoices and P-Cards.
• c) If applicable, performance reviews, coaching documentation and corrective action plans.

• Ensure that all rents and late fees/check charges are collected, posted and deposited daily.
• Handle evictions in accordance with Prospera policies and procedures, state and local laws and procedures
• Ensure occupancy and collection percentages, work order completion and average days vacant meet or exceed property scorecard standards.
• Execute the marketing plan and market the property to ensure that occupancy expectations are met.

• Operate the property in the owner’s best interest in accordance with PROSPERA Property Management policies and procedures as well as compliance with investor expectations and regulatory requirements.
• Follow Company Safety Standards and any other applicable provisions.
• Prepare for and oversee necessary property site work in preparation for regulatory and other inspections in collaboration with Maintenance and Compliance teams.

• Maintain community appearance/curb appeal and ensure unsightly or unsafe conditions are noted and addressed immediately. This requires daily community inspections.
• Ensure resident service requests are recorded and completed in accordance with PROSPERA Property Management standards. This requires prioritizing service requests, establishing daily work schedules for maintenance staff and following up on assignments for efficient, thorough completion.
• Oversee immediate response and maintain open lines of communication with all pertinent staff in the event of a community emergency in accordance with company guidelines. Ex. weather events, health, property emergencies and crime.

Property Managers are expected to actively perform and complete their…