Assistant Property Manager

Location: East Midlands

ASSISTANT PROPERTY MANAGER Rendall & Rittner • £Competitive
• Home-based
• Part time – Mondays, Tuesdays and Wednesdays
• 12 Month Contract ROLE OVERVIEW You will play a pivotal supporting role, helping to deliver first-class management across a Midlands portfolio. You will be a trusted point of contact for residents, contractors and stakeholders, coordinating smooth day-to-day operations, maintaining compliance, and ensuring actions are followed through. This is a home-based role, offering flexibility to manage your workload remotely while supporting the team with the effective management of the portfolio.

ROLE EXPECTATIONS Most days you will manage inboxes and resident requests, progress maintenance actions with contractors, and keep compliance, H&S and finance-related records up to date. You will prepare reports, minutes and communications, and support the planning and follow up of site inspections, meetings and remedial works. You'll work closely with your team to prioritise tasks, spot risks early and keep stakeholders informed.

WHAT SUCCESS LOOKS LIKE Residents receive timely, clear and courteous responses, with issues resolved or progressed swiftly. Compliance, H&S and statutory obligations are meticulously tracked, documented and up to date. Contractor works are well scoped, competitively procured, delivered on time and to standard. Service charge administration is accurate, with strong cost control and proactive variance spotting. Site inspections translate into clear action lists with visible progress and tidy close-out.

Your team are supported with organised files, reports and on-time deliverables. HOW YOU'LL SPEND MOST OF YOUR TIME Managing resident queries, logging cases and updating stakeholders until resolution. Scheduling, briefing and coordinating contractors; raising POs and tracking jobs to completion. Maintaining H&S and compliance records, certificates and risk assessment actions. Assisting with service charge administration, budgeting inputs and invoice approvals.

Preparing meeting packs, agendas, minutes and concise portfolio reports. WHO THIS ROLE IS FOR You are service focused, calm under pressure and motivated to get things done right first time. You are highly organised, detail-driven and comfortable juggling multiple priorities. You communicate clearly and diplomatically with residents, contractors and colleagues. You enjoy being on-site as well as behind the scenes, turning plans into practical outcomes.

You take ownership, follow through on actions and proactively suggest improvements. EXPERIENCE THAT HELPS Excellent customer service skills and a proactive, problem-solving attitude. Experience in residential block or property management support, facilities or estate operations. Familiarity with leasehold principles, service charges and contractor coordination. Confidence using property management systems, Microsoft 365 and creating clear reports/minutes. Exposure to H&S/compliance processes and translating risk assessments into actions.

WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide.

Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate…