Rent & Service Charge Analyst​/Coordinator

Salary
: £37,406 + excellent benefits
Location
:
Wooburn Green, High Wycombe or Letchworth Garden City
Hybrid working
:
Two days per week in the office and three days per week working from home
Contract
: 6/9-month fixed-term contract (covering an internal secondment)
Hours
: 37 per week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At Lifestone Homes, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.

We are looking for a Rent & Service Charge Analyst to join our Rent and Service Charges team on a 6/9-month fixed-term contract.

This is an excellent opportunity for someone with rent and service charge experience who enjoys working with data, analysing costs and ensuring residents receive accurate and transparent rent and service charge information. You will play a key role in supporting the delivery of rent settings, service charge budgets, annual statements and financial analysis. Working closely with colleagues across Finance, Housing Operations, Asset Management and Property Services, you will provide expert advice and analysis that supports informed decision‑making and helps ensure compliance with regulatory and legislative requirements.

• Support the rent setting process, including validating rent calculations, applying approved increases within agreed timescales and in line with policy and regulatory requirements
• Calculate annual service charge budgets in line with legislation, policy and lease requirements
• Analyse service charge costs and identify variances, trends and areas of concern
• Support the accurate production of service charge estimates and annual statements
• Calculate and monitor sinking funds, ensuring adequate provision for future major works
• Liaise with Asset Management and Property Services teams regarding planned and reactive works costs
• Support Section 20 consultation processes and ensure compliance with relevant legislation
• Review invoices from managing agents, freeholders, utility providers and contractors to ensure accuracy and value for money
• Maintain accurate records of management companies, freeholders and third‑party providers
• Respond to service charge enquiries from residents, leaseholders and internal stakeholders
• Support income recovery activities and contribute towards maximising service charge collection
• Produce analysis and reports to support decision‑making and financial planning
• Provide guidance and training to colleagues on service charge processes and requirements
• Support wider Finance Directorate activities when required

• Accurate and timely production of service charge budgets and annual statements
• High levels of data accuracy and financial analysis
• Strong customer service and positive resident feedback
• Service charge changes processed within agreed timescales
• Effective management of enquiries and service charge queries
• Accurate forecasting, budgeting and variance reporting
• Continuous focus on value for money and income recovery
• Positive contribution to wider Finance team objectives and service improvements