Senior User Researcher

We are seeking an experienced and motivated Senior User Researcher to manage a user research team while delivering high-quality research across a range of digital projects. The role requires the ability to effectively manage day-to-day research activities while maintaining a clear strategic focus aligned with wider organisational goals and objectives. You will be educated to degree level or equivalent and bring extensive experience in both qualitative and quantitative research methods.

You will have a strong understanding of Government Digital Service (GDS) user research standards and demonstrable experience of applying user experience research and insight within a service based organisation. A proven track record of working collaboratively within multidisciplinary teams to deliver user research projects in an Agile environment is essential, alongside excellent communication, stakeholder engagement, and leadership skills.

• Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported.
• Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs.
• Conducting in-house user research with users to test concept developments and prototypes using a wide range of quantitative and qualitative research methodologies, such as contextual interviews, pop-up interviews, surveys and usability testing, to ensure that user needs are fully understood in the service design.
• Taking an innovative approach to ensure that all customer groups are represented in the user research - testing and using a variety of channels to achieve this. Using hands‑on and creative techniques to recruit participants as needed on the project.
• Working collaboratively with the project team, designers and developers to turn user data into actionable product/service requirements that feeds into prototype development, and influences product direction.
• Effectively delivering user research projects within deadlines and maintaining a focus on results despite unforeseen challenges and setbacks.

At the HRA, we are committed to fostering a supportive and inclusive working environment where we actively invest in the development and empowerment of our staff, enabling them to perform at their best. We strive to promote a healthy workplace culture where wellbeing, collaboration, and professional growth are valued and encouraged.

Working at the HRA, we support flexible working, recognising that home based or hybrid arrangements provides us with the most productive environment to work well. Where possible, we'll offer a working pattern that suits you.

The HRA offers home based contracts for all locations. Newcastle based staff can be office based. For our bases in Manchester, Nottingham and Bristol, hybrid working arrangements may be possible. We encourage you to speak with us to explore how this could be accommodated.

We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation and other diverse characteristics, and we have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

Please refer to the attached job description and person specification documents for full details about this role.

When completing your application, ensure you clearly demonstrate how your experience and skills align with the criteria outlined for this position.

We recognise that generative AI tools can be helpful in supporting applicants during the recruitment process, particularly for tasks such as proofreading, structuring, or refining written responses. However, we encourage candidates to use AI responsibly and sparingly. Applications should reflect your authentic voice, personal experiences, and genuine qualifications. Over reliance on AI-generated content can result in generic or inaccurate submissions that fail to meet the criteria or convey your individuality.

Misrepresentation of skills, knowledge, or experience, including through AI-generated content, may lead to the rejection of your application, withdrawal of your offer, or your dismissal if you do start with us. If you choose to use AI, please ensure it enhances rather than replaces your own input, and be transparent about its use where appropriate.…