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Senior Insight & Research Lead (Hybrid​/Remote

Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listing for: Financial Ombudsman Service
Full Time, Remote/Work from Home position
Listed on 2026-08-07
Job specializations:
  • Research/Development
    Research Analyst, Market Research
Salary/Wage Range or Industry Benchmark: 53000 - 65000 GBP Yearly GBP 53000.00 65000.00 YEAR
Job Description & How to Apply Below
Position: Senior Insight & Research Lead (Hybrid/Remote)
Location: Greater London

The Financial Ombudsman Service in London is seeking a Senior Research and Insight Analyst to drive evidence-based decisions through analytics and research. You will lead a central analytical unit, design and analyse surveys, run focus groups, and apply behavioural insights to improve services.

You will manage end-to-end projects, engage with stakeholders, and help build capability across analytical tools. A track record in social research and strong communication are essential for success.

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Position Requirements
10+ Years work experience
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