Senior Marketing Research Analyst Hybrid Role

Join Armstrong Collective as a Senior Research Analyst, focusing on customer insights in a hybrid work model. This role requires expertise in guest research project design, data analysis, and stakeholder collaboration.

In this pivotal position, you will report to the Manager of Customer Insights & Research and oversee the execution of projects that align with the annual insights plan. Your background in customer research will enable you to gather impactful insights that guide strategic business decisions while enhancing guest experiences across all touchpoints.

Key Responsibilities:

• Lead guest experience research programs and ensure data quality

• Collaborate with cross-functional teams on survey reporting

• Analyze guest feedback and industry trends for actionable insights

• Develop and integrate new research programs as needed

• Manage external vendor partnerships and ad-hoc research requests

Requirements:

• 5-8 years in market/customer research, agency/client-side

• Proficiency with Customer Experience Measurement platforms

• Strong project management and analytical skills

• University degree in Business or related field

• Excellent communication and organizational abilities

Apply your expertise in customer and market research to drive insightful decision-making at Armstrong Collective.
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