Senior User Experience Researcher

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team.

At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

We are seeking a Senior User Experience Researcher to advance the usability, accessibility, and scholarly effectiveness of our research platforms. This role focuses on understanding how students, faculty, librarians, and researchers engage with academic content, discovery systems, and digital research workflows. You will design and lead research studies that inform product strategy and drive evidence-based improvements for higher education and library tools worldwide.

This is a remote position is U.S.

-based only (excluding U.S. territories).

• Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle
• Translate complex research findings into clear, actionable insights and recommendations
• Partner with UX designers, product managers, and stakeholders to influence product direction and strategy
• Advocate for user-centered design principles and research best practices across teams
• Conduct usability testing, interviews, surveys, and field studies
• Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks
• Advocate for accessibility, inclusivity, and equitable access to information in all research efforts

You will be welcomed as a member of the User Experience Research & Design team. Our team enjoys the flexibility and greater work life balance working remotely offers. You’ll have the resources, tools, training, and support needed to succeed as a Senior UX Researcher and grow your career at EIS.

• 5+ years of experience in UX research, human-computer interaction, or a related field
• Strong foundation in both qualitative and quantitative research methods
• Experience translating ambiguous problem spaces into clear research direction
• Experience working in cross-functional product teams
• Excellent communication and storytelling skills
• A diverse portfolio that demonstrates impact across complex problem spaces

• Advanced degree (Master’s or PhD) in Human-Computer Interaction, Library and Information Science, Psychology, Education, or a related field
• Experience conducting research with academic, library, or scholarly audiences
• Knowledge of information-seeking behavior, metadata, search relevance, or research evaluation practices
• Experience working with institutional stakeholders such as universities, consortia, or research organizations

USD $ - USD $ /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

Our Work Policy:
We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH)…