Sr Analyst - Customer Research

Requisition : 82483

PSEG Company : PSEG Long Island

Salary Range : $ 79,400 - $ 125,600

Work Location Category :
Hybrid Flexible

We're one of the country's largest energy companies, with a vision of powering a future where people use energy more efficiently and it's safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company - along with a supportive, friendly work environment where your contributions are valued. We know life isn't one-size-fits-all, and neither is work. That's why we offer flexible work options depending on the role.

In support of this model, roles have been categorized into one of three work location categories:

• Onsite - roles where employees are expected to be onsite daily.
• Hybrid fixed - roles that are a mix of remote work and onsite work fixed days each week.
• Hybrid flexible - roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

PSEG Long Island's Customer Intelligence team is seeking analytically driven and exploratory market researcher to support the team's efforts to share the voice of our customers across the company. In this role, the analyst will be supporting the ongoing tracking studies with ad hoc research, work to uncover client needs, translate it to a study's design and deliver actionable, relatable insights to business leaders.

Analyst will also play a role in forming the future direction of the voice of the customer research, including how data is collected, analyzed, and reported.

The Customer Intelligence team works to capture the voice of the customer, offers an investigative resource to design and execute research, provide actionable results, and inform the priorities in improving our customer's experiences and building stronger customer loyalty. The team manages a broad portfolio of reports (including trends and performance), online community, and numerous qualitative and quantitative ad hoc research projects.

• Assisting in identifying relevant research and sharing actionable insights and recommendations to drive customer‑centricity and customer experience improvements
• Developing and executing research to discover customer needs and expectations and then transforming the findings into recommendation
• Designing survey instruments, conducting data analysis, preparing reports, and delivering presentations of findings and recommendations
• Providing detailed data analysis of customer experiences, attitudes and preferences and explain them in everyday terms
• Tracking and reporting performance metrics
• Conducting market research studies to support customer segmentation strategies, and help in development of appropriate service and product strategies for different customer segments
• Establis…