Research Executive

Location: Buckfastleigh

Research Executive
Join a research team in a varied position covering survey administration, data processing, analysis, reporting and client contact. All levels of experience will be considered, but some work experience is needed, ideally in customer service, data processing or similar, plus strong MS Office skills.
If you've also worked in the following roles, we'd also like to hear from you:
Research Analyst, Insight Executive, Research Assistant, Research Officer, Research Coordinator, Research Administrator, Market Researcher, Survey Researcher, Research Project Coordinator
SALARY:
£25,000 - £28,000 per annum (depending on experience)

LOCATION:

Buckfastleigh, Devon (Office-Based; Partial Home-Working Possible)
JOB TYPE:
Full-Time, Permanent

WORKING HOURS:

37.5 hours per week, 5 days per week, usually Monday to Friday, approximately 9.00am - 5.00pm (flexible hours may be possible)
JOB OVERVIEW
This is an opportunity to contribute across the survey process in a varied position where accuracy, initiative and collaboration are valued. The Research Executive works closely with a Director and research and fieldwork colleagues.
The Research Executive supports high-quality delivery across postal, telephone, online and face-to-face research while developing knowledge of quality systems, the Market Research Society's Code of Conduct and GDPR.
With direct client contact and team supervision responsibilities, the Research Executive can make a visible contribution to smooth project delivery and dependable client outputs.
DUTIES
Your duties as the Research Executive include:
Survey Materials and Questionnaires:  Design and check questionnaires for postal, telephone, online and face-to-face surveys, check and upload contact and address lists, and prepare questionnaires for data processing
Postal Survey Production:  Manage printing and dispatch of postal survey materials with the delivery partner
Data Processing and Capture:  Process data and capture responses from paper questionnaires
Data Cleaning and Quality Checks:  Export, clean and quality-check results across fieldwork methods, including coding and cleaning open-ended comments
Reporting:  Contribute to report writing
Project Liaison:  Work with research and fieldwork colleagues to support smooth project delivery
Client Communication:  Handle client queries and provide progress updates
Team Supervision:  Line manage data-processing staff and temporary survey staff
Telephone Survey Support:  Provide supervisory cover and support quality management for the telephone survey team during normal office hours
Quality and Office Support:  Carry out general office duties and support quality management for external quality audits
Research Standards and Compliance:  Develop knowledge of quality control systems, the Market Research Society's Code of Conduct and data protection legislation, including GDPR
CANDIDATE REQUIREMENTS
ESSENTIAL
Previous work experience, potentially in customer service, data processing or an allied role
Excellent Microsoft Office skills, including Excel, Word and Outlook, with a good typing speed
Very good literacy and a strong understanding of the need for accuracy
Understanding of and interest in the survey research process
Positive, proactive communication skills and the ability to work with people at all levels towards shared goals
Ability to work effectively in a small team, manage time pressure and meet deadlines and targets
Ability to use initiative and make decisions where required
Strong attention to detail, particularly when working with figures
Ability to prioritise workload and communicate priorities effectively
Flexibility in working hours
DESIRABLE
Degree-level education
Microsoft PowerPoint skills
Knowledge of quality control systems
Knowledge of…