Program Manager, Research Operations; Qualtrics

Our client, a leading company in the online marketplace and e-commerce industry
, is rapidly growing its technology team and is looking to hire a talented contractor to support research operations within the field of survey research
, with a strong focus on Qualtrics and survey platform administration. The role involves designing and building the operational infrastructure that enables research teams to conduct survey studies independently, starting with a pilot program.

Responsibilities include Qualtrics survey design and implementation
, system setup, compliance oversight, sample management, and collaboration with Privacy and Legal teams to ensure high-quality, respectful, and compliant survey research practices. The position also supports the development of scalable processes and best practices for managing and executing research initiatives through Qualtrics and other survey research tools.

The Final date to receive applications for this role is 10/28/2026.

• Partner with Research Operations to develop survey operating infrastructure, including tooling, account structures, permissions, and workflows.
• Design and manage a survey portfolio registry to provide a central view of all study statuses and connect to pre-launch checks.
• Operationalize customer-contact and sample-availability rules, including suppression workflows, contact frequency limits, and sample coordination across studies.
• Collaborate with Privacy and Legal teams to establish guidelines for PII handling, consent language, data storage, and review triggers.
• Develop an specific survey research playbook and onboarding materials covering programming, QA workflows, launch procedures, incident protocols, and non-negotiables.

• 5+ years of experience conducting primary survey research and managing survey operations.
• Extensive expertise in questionnaire design, sampling, weighting, programming, analysis, and reporting.
• Hands-on experience with survey platforms like Qualtrics, including project tracking, sample management, and tooling.
• Proficiency in SQL; familiarity with R or Python is a plus.
• Knowledge of privacy and data governance requirements (e.g., PII, GDPR, CCPA) and collaboration with Legal and Privacy teams.

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• eLearning and Ongoing Training.
• Education Reimbursement.
• Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.