UX Researcher

Timely Care is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., Timely Care combines URAC‑accredited clinical standards with a measurement‑based approach and a partnership‑first model to help institutions champion well‑being with clarity, accountability, and real‑world impact. Through a seamless, easy‑to‑access platform, Timely Care offers a comprehensive range of services, including a crisis line, mental health counseling, on‑demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self‑guided wellness tools.

Timely Care drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.

Timely Care is seeking a Staff UX Researcher to establish, scale, and operationalize research as a core product capability across the organization.

This is a senior individual contributor role reporting to the VP of Product Design, acting as a force multiplier leading high‑impact research on priority initiatives while building the infrastructure, tools, and enablement needed for product managers and designers to conduct routine research independently.

This role is accountable for ensuring that research happens at the speed of product development, is visible across teams, and directly influences product decisions before build. This position is ideal for a researcher who thrives in ambiguity, enjoys building systems from the ground up, and is equally comfortable conducting rigorous research and shaping org‑wide practices.

Timely Care’s primary location is Fort Worth, Texas. This is a remote position, reviewing candidates across the country.

Lead High‑Impact Research

Lead generative and evaluative research for Timely Care’s highest‑priority initiatives (e.g., Timely Pulse, K‑12, Basic Needs).

Design and execute mixed‑methods studies including interviews, usability testing, surveys, and concept validation.

Translate complex qualitative and quantitative findings into clear, actionable insights that inform roadmap and strategy decisions.

Build Research Infrastructure

Establish and maintain participant recruitment programs (e.g., Student Voice and Administrator Voice).

Create and evolve research templates, interview guides, synthesis frameworks, and documentation.

Partner with the Data team to expand and improve AI‑powered internal research tools that surface insights from existing customer and member data.

Define standards for research quality, data hygiene, and ethical participant engagement.

Enable Self‑Service Research at Scale

Train product managers and designers on research methods, tier selection, and best practices.

Provide coaching, office hours, and lightweight quality reviews for team‑led research.

Develop guidance on when AI‑powered research is sufficient and when escalation to direct user research is required.

Synthesize and Communicate Insights

Establish regular synthesis and communication rhythms so insights are shared across Product, Product Marketing, and Customer Success.

Create concise insight briefs and lead research readouts that connect findings to business and product decisions.

Ensure research outcomes are visible, searchable, and reusable across teams.

Partner Cross‑Functionally

Collaborate closely with Product Marketing and Customer Success to ensure shared access to customers and aligned engagement.

Support leadership with evidence‑based input during roadmap planning, prioritization, and strategic discussions.

Represent the research perspective in cross‑functional forums and planning conversations.

Performs additional tasks and…